Rappi achieved a 99% reduction in fraud for Rappi-tenderos and allies using background validation from Truora

Rappi's main objective is to provide to its users an exceptional shopping and delivery experience by connecting them with thousands of products and services of all kinds. To achieve this, it is essential that every point in the process is secure and user-friendly for its customers, allied businesses and Rappi-tenderos across Latin America.

Necessity

Every month, more than 65,000 people register as Rappi-tenderos or allies in Rappi, making the maintenance of the ecosystem’s security a challenge.

Fraud and identity theft rates during the onboarding process for Rappi's services are as high as 60% monthly. Validating who enters and who doesn't is a task that can take a long time for Rappi's user acquisition team.

In order to reduce risk, time and costs; the company decided to integrate an automated validation solution.

Integrated validator: TruChecks

By entering just one or two pieces of information about the Rappi-tendero or ally, Rappi can conduct a background check within minutes.

Once the check is completed, if the user meets the security requirements, they receives access to continue the registration process.