Terms and conditions of use of the Truora platform

Thank you for using Truora!

We want your experience with our services to be unforgettable, which is why we have designed this document to govern all your interactions with our services. Below are the terms and conditions of use of the platform; please read them in detail.

Effective date: August 2026

The terms and conditions of use ("Terms and Conditions") set forth in this document apply to users who use the services offered by Truora through the Platform (as defined below). These Terms and Conditions constitute a legal and binding contract between users ("You" or "User") as current or prospective clients of Truora's services and the Truora Group ("Truora", "we", or "our"), and set out the guidelines for your use of the services offered through the Truora website (the "Platform"). Any person wishing to access or use the Platform or the services offered therein may do so subject to these Terms and Conditions, as well as the policies and principles incorporated in this document and the applicable rules in the jurisdiction corresponding to each User.

By using this Platform, You accept and agree to comply with the following Terms and Conditions of use. Please review these Terms and Conditions carefully and in detail. The services we make available to you through the Platform are subject to these Terms and Conditions. In any case, any person who does not accept these Terms and Conditions must refrain from using the Platform and/or acquiring the services offered therein.

1. Purpose and Scope of these Terms and Conditions.

• 1.1. Scope.
  These Terms and Conditions exclusively govern the technical, security, and conduct conditions applicable to access and use of the Platform. They do not govern the commercial conditions of the services provided by Truora (the "Services"), which are agreed individually with each client.
  
  
• 1.2. Relationship with the Agreement.
  Truora provides its Services exclusively to businesses (B2B) by entering into a master services agreement with each client (the "Agreement"). Consequently, the following matters are governed exclusively by the Agreement and its annexes, and not by these Terms and Conditions: (i) the scope and description of the contracted Services; (ii) prices, transaction packages, additional transactions, billing, payment method and terms, late payment and its effects; (iii) the term, renewal, and termination of the commercial relationship; (iv) service levels (SLA) and support; (v) intellectual property over developments and deliverables; (vi) indemnification and limitation of liability; (vii) obligations regarding the processing and transfer of Personal Data between the Parties; and (viii) confidentiality.
  
  
• 1.3. Prevalence.
  In the event of any contradiction or divergence between these Terms and Conditions and the Agreement executed between Truora and the User, the provisions of the Agreement and its annexes shall prevail. These Terms and Conditions supplement the Agreement and do not create, modify, or extinguish any commercial or economic obligations of either party.

2. Nature of Platform Results.

• 2.1. Non-deterministic nature of the Services.
  The User acknowledges and accepts that the Background Check and Validator Services, as well as any identity validation or verification, are merely informative and intended to support decision-making.
  
  
• 2.2. Legal validity of electronic signature.
  To the extent that the User uses electronic signature functionalities available through the Platform, the User acknowledges that electronic signatures have legal validity and enforceability in Colombia pursuant to Law 527 of 1999 and its regulatory and related rules, as well as in other jurisdictions where the corresponding regulations apply. Truora does not have access to, nor is it responsible for, the content of documents signed through the Platform, acting solely as a technology provider. In the event of judicial challenge of the electronic signature, Truora will provide the competent authorities with the information available to it, without this implying any responsibility on the part of Truora regarding the content of the documents or the relationship between the parties involved.

3. "Self-Serve" Contracting Model — Discontinuation and Non-Renewal.

• 3.1. Non-renewal.
  Truora has decided to discontinue the commercialization of the "Self-Serve" contracting model. Consequently, and notwithstanding any automatic renewal provision contained in the Platform, in previous versions of these Terms and Conditions, or in the conditions of the plan acquired: (i) the User may use the Services only until the end date of the current plan or period; (ii) once said plan has ended, it may not be renewed, extended, or reactivated, either automatically or at the User's request; and (iii) new plans, additional transactions, or new accounts may not be contracted or created through the "Self-Serve" contracting model.
  
  
• 3.2. Advance notice and deactivation.
  Truora will inform the User, no less than thirty (30) calendar days prior to the end date of their plan, of the impossibility of renewal, and will make available the reasonably available mechanisms to consult and export the information associated with their Truora Account before said date. Upon the end date, Truora will deactivate access to the Truora Account exclusively associated with the Self-Service Product, without this generating any right to a refund, indemnification, or any other compensation in favor of the User, who may use all paid transactions up to that date.
  
  
• 3.3. Service continuity.
  Users wishing to continue using Truora's Services after the end of their plan must execute an Agreement with Truora, pursuant to the commercial conditions agreed upon by the parties.

4. Platform Registration.

• 4.1. Truora Account.
  To use the Services, You must open an access account on the Platform (the "Truora Account"). At the time of registration, the Platform will ask you to enter the email address with which you wish to access it, your full name, and the username you wish to have.
  
  
• 4.2. Truora Account Activation.
  Once the data is entered, Truora will send you an email to confirm your Truora Account. After confirming the data, your Truora Account will be activated and you can start enjoying the services available to you
  The Truora Account corresponds to the credentials that the User has to access the Platform, and only one Truora Account will be enabled per User. Users may access the Services when they have an active Truora Account. Services may be accessed on tablets, cell phones, and computers with Android or iOS operating systems.
  
  
• 4.3. Personal and non-transferable nature of credentials.
  Platform access credentials are personal, individual, and non-transferable. The User may not share, assign, disclose, or permit their use by third parties, or use credentials belonging to another person. The use of shared or generic credentials is prohibited.
  
  
• 4.4. Password custody.
  The User is solely responsible for the custody and confidentiality of their password. In particular, the User agrees to: (i) set robust passwords that meet the minimum requirements established by the Platform; (ii) not reuse the password of their Truora Account on other services or platforms; (iii) not store or transmit it through unsecured means; (iv) activate and maintain the multi-factor authentication (MFA) mechanisms made available by Truora; and (v) change it immediately upon knowledge or suspicion that it has been compromised.
  
  
• 4.5. Notification of access incidents.
  The User agrees to immediately notify Truora, through the available channels, of any fact that suggests improper use, loss, theft, disclosure, or unauthorized access to their Truora Account, credentials, or passwords, in order to proceed with their cancellation or blocking. Truora may preventively block access while the incident is being handled.
  
  
• 4.6. API credentials.
  When the User accesses the Services through Truora's APIs, the keys, tokens, and authentication credentials provided by Truora shall have the same confidential and non-transferable nature as passwords. The User agrees not to expose them in client-side code, public repositories, mobile applications, or any other medium accessible to third parties, and to request their immediate rotation upon any suspicion of exposure.
  
  
• 4.7. Accuracy of information.
  The User must provide accurate and complete information in response to the Platform's questions and must keep such information updated. You are fully responsible for all activity that occurs under your Truora Account, including any action taken by persons to whom You have granted access to the Truora Account. We reserve the right to suspend or delete the Truora Account and deny present and/or future use of the Platform if we suspect that the User has provided false, inaccurate, outdated, and/or incomplete information.
  
  
• 4.8. Activation of additional users.
  Depending on the specific conditions of your Agreement, the Truora Account may be associated with a number of Users who have access to the Platform.
  
  
• 4.9. Access management.
  The User shall be responsible for: (i) assigning the profiles and permissions of their additional users in accordance with the principle of least privilege; (ii) maintaining an updated list of persons with access to the Platform; and (iii) immediately revoking access of persons who cease to have a relationship with the User or who no longer require access. Truora does not verify or supervise the validity of the links between the User and the persons to whom the User grants access.
  
  
• Truora reserves the right to reject any registration request or to cancel a previously accepted registration, without being obliged to communicate or explain the reasons for its decision and without this generating any right to compensation.
  

   

 

5. Modifications, Suspension, and Notifications.

• 5.1. Modifications.
  We reserve the right to modify and review the Terms and Conditions at any time and without prior notice. When a modification is implemented, Truora will publish the updated Terms and Conditions ("Updated Version") on the Platform so that Users can read the corresponding changes. Additionally, Truora will notify its Users through the email address provided or through any other means that Truora deems appropriate. The Updated Version will take effect upon publication and will not apply retroactively. The continued use of the Services by the User after the publication of an Updated Version will constitute tacit acceptance of such Updated Version. Modifications to these Terms and Conditions do not alter the commercial conditions agreed upon in the Agreement, whose modification requires written agreement between the parties.
  
  Likewise, Truora reserves the possibility of modifying without prior notice the design, presentation, and/or configuration of the Platform, as well as some or all of the Services, and/or adding new services.
  
  
• 5.2. Electronic Consent.
  You agree that Truora may send statements and notices as required by law, send push notifications through the Services, or by WhatsApp to the number registered in your Truora Account or by any other means it deems appropriate. You are responsible for managing your email account and for providing Truora with your most updated email account.
  
  

6. User Responsibilities and Duties.

• You are solely responsible for maintaining the confidentiality of your Truora Account, as well as your Platform login information and for restricting access to the Services from your compatible devices. You agree to immediately notify Truora of any fact that suggests improper use of the information registered in such forms, such as theft, loss, or unauthorized access to accounts and/or passwords.
  
  
• It is the User's responsibility to use the Platform in accordance with the way it was designed; therefore, the use of any type of software that automates the interaction or download of content or services provided through the Platform is prohibited.
  
  
• In cases where the User is a company, it must be duly incorporated and the person in charge of the Truora Account must have the authority to represent, contract, and bind the User under the terms of this contract.
  
  
• In cases where the User is an individual, they must have the legal age of majority required under applicable law to use the Platform.
  
  
• 6.1. General duties.
  
  
• The User declares that they will comply with the following duties:
• Will not use an account subject to any rights of a person other than themselves without appropriate authorization.
• Will not impair the proper functioning of the network, nor attempt to damage the Platform in any way.
• Will not copy or distribute the Platform or any content without written permission.
• Will comply with all applicable legislation of their country of residence and the country, state, or city in which they are located when using the Platform or the Service.
• Will comply with all obligations of these Terms and Conditions.
  
  
• 6.2. Specific duties and responsibilities.
  
  
• Additionally and in relation to the Services used through the Platform, the User, in their capacity as Personal Data Controller, agrees to:
• Obtain prior, express, and informed authorization from the Data Subjects for the Processing of information by Truora.
• Inform Truora of any update, rectification, revocation of authorization, and/or request for deletion of data submitted by the data subject.
• Include in the purposes of the authorization for the processing of personal data the processing thereof by Truora.
• Update the information corresponding to Personal Data, timely communicating to Truora all updates regarding data previously provided.
• Rectify Personal Data information when it is incorrect and inform Truora.
• Preserve proof of the authorization granted by Personal Data Subjects for their processing.
• Collect Personal Data in a lawful, consented, free, and unflawed manner in accordance with the terms established in the applicable current law.

Truora reserves the right to immediately terminate the service and use of the Platform in the event of breach of any of the above rules and obligations.

 

7. User Restrictions.

• The rights granted to the User in these Terms and Conditions for use of the Platform are subject to certain restrictions. The right of use granted with the contracting of the Services is non-transferable, revocable, non-exclusive, and limited. No User may or should allow a third party to perform any of the following actions, either directly or indirectly:
• Access or monitor any material or information on any Truora system using any manual process or automated means such as robots, spiders, scrapers, integrations, available APIs, or any other automated means;
• Violate the restrictions of any of the robot exclusion headers of the Services, use workarounds, omissions, or evasions of any of the technical limitations of the Services, or decompile, disassemble, or apply reverse engineering techniques to the Services;
• Perform or attempt to perform actions that interfere with the proper functioning of the Services or add an unreasonable or disproportionately high load to our infrastructure;
• Conduct security testing, vulnerability scans, penetration testing, or load testing on the Platform without prior written authorization from Truora;
• Circumvent, disable, or bypass security controls, consumption limits, or access restrictions configured on the Platform;
• Obtain or attempt to obtain access to any confidential information of Truora through any means;
• Copy, reproduce, alter, modify, create derivative works, publicly display, republish, upload, post, transmit, resell, or distribute in any manner material, information, or Services of Truora;
• Transfer the rights granted to You under these Terms and Conditions;
• Use the Services for any illegal activity or products, both nationally and internationally;
• Use the Services in any way other than as expressly permitted under these Terms and Conditions;
• Use the Platform for the purpose of causing moral harm to another person using information of the Data Subject;
• Use the Platform for the purpose of causing property damage to the Data Subject;
• Use the Platform for the purpose of impersonating the Data Subject.
• In the event that Truora reasonably suspects that your Truora Account has been used for an unauthorized, unlawful, or criminal purpose, you grant us express authorization to share information about You, your Truora Account, and any of your Transactions with the competent authorities.

Truora reserves the right to immediately terminate the Services and the use of the Platform in case of breach of any of the above rules and obligations.

8. Suspension and Access Blocking.

• 8.1. Security measures.
  Truora may suspend, restrict, or block, totally or partially and on a preventive basis, access to the Platform when: (i) it identifies a security risk for the Platform, Truora, or other users; (ii) it has reasonable grounds to believe that the User's credentials have been compromised; or (iii) the User breaches the rules of use or restrictions set forth in these Terms and Conditions. Truora will inform the User of the measure taken and, when possible, will lift it once the cause that gave rise to it has been resolved.
  
  
• 8.2. Independence from the Agreement.
  The measures set forth in this clause are technical and security in nature, and are adopted without prejudice to the rights, remedies, and grounds for termination agreed upon in the Agreement, which are governed exclusively thereby.
  
  

9. Questions, Complaints, Claims, and Suggestions.

• Truora places on its Platform a PQRS button for Users to submit their questions, suggestions, complaints, and/or claims (the "Inquiry"). Any request regarding the Services obtained may be submitted through the Inquiry.
  
  

10. Platform Access.

• 10.1. Operational requirements.
  In order to use the Platform and the Services therein, the User must have a data network connection. Each User is responsible for acquiring and updating the compatible hardware and software or the devices necessary to access and use the website, mobile applications, and any updates thereof.
  
  
• 10.2. Availability.
  Truora does not guarantee access to the Platform or its content, and therefore shall not be liable if it contains errors, malicious software, or if it could cause any damage to the software or hardware of the equipment through which the User accesses the Platform.
  
  
• 10.3. Maintenance.
  Truora may carry out maintenance, update, or improvement work on the Platform that implies the temporary suspension of access. When scheduled maintenance is involved, Truora will notify the User with reasonable advance notice through the means it deems appropriate. Corrective or emergency maintenance may be carried out without prior notice.
  
  
• 10.4. Contractual availability.

The availability and response time commitments applicable to the User are exclusively those agreed upon in the Service Level Agreement (SLA) of their Agreement.

11. Privacy Policy and Data Protection.

• 11.1. Reference to the Privacy Policy.
  The processing of Personal Data associated with access to and use of the Platform is entirely governed by the Privacy Policy, which is an integral part of these Terms and Conditions.
  
  
• 11.2. Personal Data of third parties.
  When the User provides Truora with Personal Data of their End Customers or third parties, the conditions, roles, and obligations of each party as Data Controller or Processor are governed by the personal data transfer agreement signed as an annex to the Agreement and by the Privacy Policy.
  
  
• 11.3. Privacy.
  All Users must comply with Truora's Personal Data Processing and Privacy Policy ("Privacy Policy"). By using any of the Services, You accept that our processing policies apply to your Personal Data and to personal data of third parties provided by You.
  
  The Privacy Policy explains how Truora collects, uses, and protects the personal information you provide to us when Truora uses personal data to provide the Services or for its own purposes.
  
  Truora reserves the right to modify its Privacy Policy in accordance with its needs or with each applicable legislation. Access to or use of the Platform by the User after such changes will imply acceptance of those changes.
  
  

12. Truora Pass — Reusable Digital Identity Wallet.

• 12.1. Optional nature.
  The User and/or signer may voluntarily choose to authorize the creation of a Truora Pass account, a digital identity wallet offered by Truora that allows them to manage and maintain control over their own previously verified identification data during the electronic signature process. Account creation is optional and independent of the use of other Truora Services.
  
  
• 12.2. Specific consent and applicable regulatory framework.
  The creation of the Truora Pass account is carried out solely based on the specific, informed, and differentiated consent of the user, expressed through an affirmative action distinct from the general acceptance of these Terms and Conditions. Acceptance of these Terms and Conditions does not, by itself, imply the creation of a Truora Pass account. The signer retains, at all times, control over their account and may revoke consent or delete it at any time, in accordance with the applicable regulatory frameworks in each jurisdiction, in particular: Law No. 13,709/2018 (LGPD) in Brazil; Regulation (EU) 2016/679 (GDPR) in the European Economic Area; Statutory Law 1581 of 2012 and Decree 1377 of 2013 in Colombia; the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulation in Mexico; and the other corresponding rules in other jurisdictions where Truora provides the service.
  
  
• 12.3. Processing details.
  The conditions applicable to the processing of Personal Data associated with the creation and maintenance of the Truora Pass account — including purposes, legal bases, categories of data processed, retention, rights of the Data Subject, and other information required by applicable legislation — are detailed in Truora's Privacy Policy, in its specific section on Truora Pass.
  
  

13. Intellectual Property and Copyright.

• You acknowledge and agree that all rights derived from intellectual property, including but not limited to copyright, patents, trademarks, software development, logos, and trade secrets, found on the Platform belong exclusively to Truora or to supplier companies. The User acknowledges that neither these Terms and Conditions nor access to the Platform confer rights or title to intellectual property rights. Matters relating to the intellectual property of developments, deliverables, and customizations made in the context of the commercial relationship are governed exclusively by the Agreement.
  
  

14. Cookies and other technological tools.

• Truora uses cookies and similar technologies to personalize and improve the experience of Users, as well as to show relevant online advertising. The User may choose to disable some or all of the cookies we use at any time. The conditions applicable to the use of cookies, as well as the available configuration and disabling options, are detailed in the Privacy Policy.
  
  

15. Third-party links.

• Truora contains third-party links within the Platform. Therefore, the Client acknowledges that it is their responsibility to carefully read the terms and conditions of said third-party providers, as well as their privacy policy and other documents governing their contractual relationship. When the contracted Services include WhatsApp conversation flows, the User additionally agrees to comply with the Meta terms and conditions applicable to that platform.
  
  

16. Indemnification.

• 16.1.
  The User releases Truora from all liability and agrees to indemnify and hold harmless Truora and our respective employees, directors, agents, affiliates, and representatives from any claim, cost, loss, damage, judgment, tax assessment, fine, interest; injury, damage, liability, and/or contingency (including without limitation reasonable attorneys' fees) arising from any claim, action, audit, investigation, inquiry, or in connection therewith, or other proceedings initiated by any person or entity arising from or related to: (a) any actual or alleged breach of your representations, warranties, or obligations acknowledged in these Terms and Conditions; (b) the improper or inappropriate use of the Services; (c) the violation of any third-party rights; (d) the violation of any law, rule, or regulation in any country; (e) access to and/or use of the Services with your unique name, password, or other appropriate security code by other parties; (f) any complaint, claim, or harm that your End Customers and/or third parties may cause in relation to the use of the Services by the User; and (g) the breach of any provision regarding the protection of Personal Data subjects.
  
  
• 16.2.
  The User expressly waives any right to file any claim, lawsuit, or judicial and/or administrative action against Truora, its administrators, representatives, and shareholders, as they understand and accept that the role of Truora is limited to providing information found in different publicly accessible databases.
  
  
• 16.3. Compliance with Sanctions Laws.
  The User declares and warrants that, in using the Services, they will comply with all applicable economic or commercial sanctions laws and regimes, including, without limitation, those administered by the Office of Foreign Assets Control of the U.S. Department of the Treasury (OFAC), the Security Council of the United Nations (UN), and the European Union (EU) (the "Sanctions Lists"). Truora may immediately suspend or terminate the Services upon identifying a risk of non-compliance with the Sanctions Laws.
  
  

17. Limitation of Truora's Liability.

• The User acknowledges that the Services of Truora are merely informative in nature, and therefore should not be interpreted as an absolute classification of the Data Subjects. In this regard, the User acknowledges that it is their exclusive responsibility to verify the information available on the Platform and releases Truora from all liability for the decisions the User makes based on the information provided through the Services.
  
  
• In no event shall Truora, its personnel, or any party involved in the production of the Services be liable for direct or indirect damages, or for intangible losses arising in connection with these Terms and Conditions.
  
  
• Truora shall be liable solely and exclusively toward third parties and toward the User, in those cases where gross negligence or willful misconduct on the part of Truora is demonstrated in the cause that gave rise to the damage or event for which liability is owed. Likewise, Truora's liability shall be limited to the total value of the User's Package invoice.
  
  

18. Enforcement.

• The parties acknowledge and accept that these Terms and Conditions, accepted electronically, together with the usage records, invoices, and collection evidence generated on the Platform, constitute an enforceable title with respect to the clear, express, and enforceable monetary obligations owed by the User, in accordance with applicable Colombian law, in particular the General Procedural Code (Law 1564 of 2012).

19. Arbitration Clause.

• 19.1. Users with Agreement.
  For Users who have executed an Agreement with Truora, the applicable law and dispute resolution mechanism shall be exclusively those agreed upon in said Agreement. The rules set forth in this clause apply on a residual basis to Users who access the Platform without having executed an Agreement.
  
  
• 19.2.
  Disputes arising in relation to the subject matter of the Terms and Conditions and the Services provided by Truora, their execution, interpretation, validity, obligations of the parties, value, settlement, or termination, as well as any claim, controversy, or dispute between you and Truora, its processors, suppliers, or licensors, whether arising before or after the term of these Terms and Conditions, shall be subject to this clause.
  
  
• 19.3.
  Before arbitration is initiated, You and Truora commit to attempting to avoid the costs of formal dispute resolution by giving each other a full and fair opportunity to address and resolve the dispute informally and directly.
  
  
• 19.4.
  Disputes that cannot be resolved directly between the parties shall be resolved by an Arbitration Tribunal filed before the Arbitration and Conciliation Center of the Bogotá Chamber of Commerce, subject to its rules and the procedure set forth therein, in accordance with the following rules:
  
  
   
• The Tribunal shall be composed of one (1) arbitrator designated by the parties by mutual agreement. If not possible, the arbitrators shall be
  designated by the Arbitration and Conciliation Center of the Chamber of Commerce, at the request of either party.
  
  
• The Tribunal shall decide according to law.
  
  
• The Tribunal shall hold sessions at the facilities of the Arbitration and Conciliation Center of the Bogotá Chamber of Commerce.

  
  
  Confidential, August 2026.